Wash Lounge uses and protects all personal information collected from its customers through sources such as customer registration at store, website, mobile application, call centre, or digital platforms.
Any information shared by customers is collected with consent and used only for defined and lawful purposes. By submitting personal information, customers expressly consent to the use of such information in a manner deemed fit and appropriate for service delivery.
Wash Lounge collects personal information such as name, mobile number, email address, address, and order-related details for providing laundry and fabric-care services.
The information collected is used to inform customers about order status, pickup and delivery updates, new services introduced by Wash Lounge, promotional offers, packages, and for research and feedback to improve service quality.
Wash Lounge may contact customers through telephone calls, WhatsApp messages, text messages, emails, direct mailers, or digital notifications for service-related and promotional communication.
Customers may opt out of promotional communication at any time by informing Wash Lounge through official communication channels.
Wash Lounge follows reasonable technical and organisational security measures to protect customer information. Payment-related information is processed through secure third-party payment gateways, and Wash Lounge does not store debit card, credit card, UPI, or banking details.
Customer information is retained only for the period necessary to provide services and comply with legal and operational requirements.
Wash Lounge services are not intended for individuals below 18 years of age, and we do not knowingly collect personal information from minors.
Wash Lounge may update this Privacy Policy from time to time, and such updates will be reflected on the website.
For any privacy-related concerns or grievances, customers may contact the Grievance Redressal Officer as per the details below.
Name: Vijay
Email: grievance@washlounge.co.in
Address: Hyderabad, Telangana, India
All grievances will be acknowledged within 24 hours and resolved within 15 working days.
